Most of our food is handmade in the USA using traditional British recipes, methods, and standards.

Wherever possible, we import items directly from the UK, including our seasonings, Back Bacon and Gammon, as well as cakes, bread, and a wide range of shelf-stable groceries, sourced from select British suppliers who uphold the same standards we do.

For our handmade products, production takes place here in the US so they can be prepared fresh and delivered reliably to customers nationwide.

What matters most to us is how the food is made, and that it tastes the way it should.

Authenticity, for us, is about flavour, balance, and doing things properly.

US labelling rules require us to state where products are manufactured.

Even when recipes, methods, and key ingredients are British, if the final preparation happens in the USA, the label must reflect that.

Yes, where possible and appropriate. We import a number of key British ingredients used in traditional recipes, including seasonings and speciality pantry items.

Some fresh ingredients cannot be imported due to restrictions, so they are sourced locally while maintaining the same standards of quality and flavour.

Flour used in our baked products is American-milled flour.

While British flour can be imported, it is not practical for consistent commercial production in the US. Our recipes are carefully developed to achieve the texture and flavour you would expect from traditional British baking.

Yes. Our Back Bacon, Gammon, Cakes, Bread, much of our vegetarian range, and all of our shelf-stable groceries are produced in Britain and imported directly from trusted British suppliers.

Our handmade pies, sausages, and prepared foods use a combination of imported and locally sourced ingredients, guided by traditional British methods.

Yes. Our recipes are British, our flavours are British, our standards are British and we are British!

Authenticity is not simply about where something is made. It is about flavour, balance, and doing things properly.

Some products may contain nuts, particularly certain sweets and desserts.

Please check the individual product page for the most up-to-date allergen information, and contact us if you want us to double check a specific item.

Some products may contain seeds, including sesame or sunflower, either as ingredients or due to supplier handling.

If you have a severe allergy, please contact us before ordering so we can advise product by product.

Yes. We can advise product by product using ingredient lists, supplier allergen declarations, and current production details.

Please note we cannot guarantee zero trace cross-contamination in shared facilities.

We work with suppliers who provide allergen declarations for seasonings.

As with most commercial food production, trace cross-contamination cannot be fully ruled out.

No. We cannot guarantee a completely allergen-free environment.

If you have a life-threatening allergy, we recommend not consuming products made in shared facilities.

We do not currently offer gluten-free meat pies.

However, we do have a dedicated gluten-free section, which includes a range of sausages and selected products that do not contain gluten.

https://parkersgbi.com/collections/gluten-free 

Please always check the individual product page for the most up-to-date ingredient information, and contact us if you have any specific questions.

Traditional British cooking often uses flour for thickening gravies and sauces, and of course for pastry.

This is part of achieving the correct texture and flavour.

Sometimes, yes, but only before your order enters the packing queue.

Please contact us via email or phone to update your order.

Once packing has started, we’re unable to make changes.

We can send you an invoice for any additional items, if your order has not yet been packed.

Please email us your order number and the specific items you’d like to add, and we’ll confirm what’s possible.

Once packing begins, stock is allocated and your packing slip is generated and sent through to fulfillment.

From that point, your order moves through a live packing process alongside many others. It is not held separately, and the next time it is individually checked is once it has been sealed and weighed, ready to leave us.

At this stage, changes are no longer possible without risking errors or delays.

If a product is out of stock, it may not appear for purchase. If it is in stock but hard to find, we can point you to the correct link.

Please email us the product details and we’ll try and help you locate it.

If both orders have not yet entered the packing queue, we’ll do our best. Once packing has begun, orders cannot be merged.

Most of our products are frozen and leave us fully frozen. They are packed in insulated coolers with ice packs and dry ice, designed to keep food safe in transit.

The exceptions to this rule are:

Shelf-stable pantry items ship at ambient temperature and do not require refrigeration.

Scotch Eggs are shipped refrigerated within the same insulated packaging.

Bread products typically leave us frozen. Depending on packing configuration, they may travel ambient outside the cooler. This is perfectly safe, and they can be refrozen on arrival.

If anything ever arrives warm or you are unsure, please contact us immediately after receiving your order and we can advise.

Yes. If items arrive cold to the touch and at or below 40°F / 4°C, they are safe to refrigerate or refreeze.

Please do not consume or refreeze anything that is warm, leaking, spoiled, or giving off an unusual odour.

If something does not look right, contact us within 24 hours with your order number and photos so we can advise.

Dispatch time depends on the service selected.

Express orders placed before 12pm (Monday to Friday) ship the same day.
Current dispatch timelines are shown at checkout and confirmed in your order confirmation email.

Transit time varies by location and is determined by the carrier.

For full dispatch schedules, transit guidance, and current updates, please see our Shipping page: View Shipping Information

Carrier networks can experience delays during peak periods or severe weather. If our dispatch schedule is affected, we will update customers directly.

Orders containing Scotch Eggs are dispatched once freshly produced, as these are made in small batches to maintain quality. If your order contains Scotch Eggs it will be prioritised once ready.

No. We dispatch orders on schedule, but once a parcel is with the carrier we cannot control delays caused by weather, volume, or routing decisions.

Yes, we ship nationwide, including Alaska and Hawaii. Transit times and costs vary by location. More details about free shipping and transit times can be found here:
https://parkersgbi.com/pages/delivery

Shipping frozen food properly is not the same as sending a standard parcel.

Every order requires insulated packaging, ice bricks and dry ice, careful hand-packing, and a short transit time to ensure it arrives in the condition it should. These materials and weight-based carrier pricing add significant cost before the parcel even leaves our facility in Buffalo.

We do not mark up shipping. The rate shown at checkout reflects our discounted FedEx pricing plus the actual cost of the insulated packaging and temperature protection required.

On orders over $150, we cover these costs entirely and shipping becomes free to you.

We understand we are not the cheapest option available. Everything we sell is made properly using traditional British recipes, imported seasonings, and high-quality meat. We do not cut corners with fillers, additives, or outsourced mass production, and we apply the same standards to how your food is shipped.

Full details can be found on our Shipping page.

Shipping is calculated by box size and weight.

If your order fits within the same insulated box, the cost will often remain the same, which is why adding items can make better value of the shipping charge.

Orders over $150 qualify for free shipping (mainland USA)

Yes. Orders over $150 (mainland USA) qualify for free standard shipping.

Once the threshold is reached, we cover the full cost of insulated packaging and transit.

Full details can be found on our Shipping page.

For personal orders, discounts are limited. For larger volume enquiries, please contact us directly.

We restock regularly, but handmade and imported items can sell out quickly.

If you email us the product details, we can tell you what we know at the time.

Yes. Signup for our Newsletter as we send regular updates.

Occasionally, for special items and for Scotch Eggs. These will be clearly marked as pre-order on the product page.

Please contact us for details.

Restaurants, retailers, and food businesses.

Email us with your business name, location, type of business, and the products you’re interested in. We’ll take it from there.

Please contact us with your order number, details and photos where relevant. We’ll review and resolve promptly.

Yes, depending on the situation. We’ll always aim to be fair.

Email is best. We’re a small team and reply as quickly as possible. But we are always happy to chat on the phone if you need help placing an order.