SHIPPING, DELIVERY & PICKUP
THANKSGIVING & CHRISTMAS SHIPPING
Holiday delivery dates cannot be guaranteed.
THANKSGIVING
Standard & Free Shipping cutoff
Order by midnight for dispatch before Thanksgiving.
Choose Express to get your order before Thanksgiving
Order by 12pm 11/23 to allow time for FedEx transit over the holiday period.
Thanksgiving Express cutoff
Order before 12pm and we’ll pack and dispatch it the same day with a stiff upper lip, but from here it’s between you, FedEx and the turkey!
Orders placed after the Standard/Free cutoff will be dispatched when Standard and Free Shipping resumes after Thanksgiving.
CHRISTMAS
Standard & Free Shipping cutoff
Order by midnight for dispatch before Christmas.
Final Standard & Free Shipping week
This is our last possible Standard shipping week before Christmas.
Choose Express to get your order before Christmas
Order by midnight 12/20 for dispatch before Christmas.
For the gloriously last-minute
Order before 12pm and we’ll pack and dispatch it the same day and wish it well, but at this point it’s between you, FedEx and the weather!
Orders placed after the Standard/Free cutoff will be dispatched when Standard and Free Shipping resumes after the holidays.
WHY FROZEN SHIPPING COSTS WHAT IT DOES
Frozen food needs specialist packaging. We charge what it genuinely costs to get your order to you safely.
Each parcel includes around $17 in packaging and handling, covering an insulated cooler, outer box, dry ice, ice bricks, protective materials and careful hand packing by our team.
Nothing is marked up. Nothing is hidden. We also pass our heavily discounted FedEx rates directly on to you.
Smaller orders carry a higher per-item shipping cost because the same specialist packaging is still required.
WHAT YOU NEED TO KNOW
Frozen food requires specialist packaging.
We charge what it genuinely costs to get your order to you safely.
| Shipping Option | Cost | Dispatch | Typical Transit |
|---|---|---|---|
| Free / Standard | Free on qualifying orders | Usually within 5 business days | Usually 2–4 business days after dispatch |
| Express | Calculated at checkout | Prioritised for dispatch | Usually 1–2 business days after dispatch |
Holidays, severe weather and unusually high order volumes may affect dispatch and delivery times.
HOW WE SHIP FROZEN FOOD
Every frozen order is packed in a food-grade insulated cooler using ice packs and/or dry ice calculated for the journey.
We do not mark up our shipping rates. We pass our discounted FedEx rates directly on to you and cover the shipping cost entirely when your order reaches the Free Shipping threshold.
Route Package Protection
We've partnered with Route to offer optional package protection for just $4.50 at checkout.
Route Protect helps cover eligible orders that are lost, stolen or damaged during shipping, including our frozen and refrigerated products.
If something goes wrong, you can submit a claim directly to Route, who will review the issue and help arrange a resolution.
FOR MORE INFO SEE OUR FAQ PAGESHIPPING QUESTIONS
How do you pack frozen orders?
Every frozen order is packed in a high-density, food-grade insulated cooler with ice packs and/or dry ice and protective materials.
Dry ice may have completely evaporated by the time your parcel arrives, and products may feel refrigerated rather than completely frozen.
As long as perishable products arrive at 40°F / 4°C or below, they are safe to refrigerate or refreeze.
If dry ice remains, do not touch it directly. Keep it away from children and pets and allow it to dissipate naturally in a well-ventilated area.
When will my order be dispatched?
Free / Standard Shipping: Orders are usually dispatched within 5 business days.
Destinations with a 3-business-day FedEx transit time normally ship on Mondays and Tuesdays only so that frozen parcels do not sit in the carrier network over a weekend.
Express Shipping: Express orders are prioritised for dispatch. Orders placed later in the week may need to wait until Monday where shipping immediately would cause the parcel to remain in transit over a weekend.
Can I get Saturday delivery?
Saturday delivery is available for some shipments, depending on location.
For Saturday delivery, please select Express Shipping at checkout and place your order before 12pm on Friday.
If you would prefer your order to be held for dispatch on a Friday for Saturday delivery, please add a note at checkout or contact us before your order ships.
Saturday delivery is subject to FedEx service availability for your destination.
Add a note to your order and we will do our best to accommodate it where the FedEx service is available.
How does tracking work?
You will receive a tracking email once your order leaves us.
- A signature is not normally required.
- Please monitor your tracking while your parcel is in transit.
- Bring your parcel inside and store the contents as soon as possible after delivery.
What if I won't be home when my order arrives?
Our parcels are packed to remain cold during their planned journey from Parker's to your door, but they are not designed to sit outside for extended periods after delivery.
Please arrange for your parcel to be brought inside as soon as possible.
If a shipment is delayed or held at the customer's request after dispatch, including through FedEx Hold at Location, the parcel will likely remain in transit beyond the period it was packed for. In these circumstances, we cannot guarantee the condition of the contents.
Can I refreeze my order?
Yes.
Frozen food does not need to arrive completely frozen to be safe. As long as perishable products arrive at 40°F / 4°C or below, they can safely be refrigerated or refrozen.
Please do not consume or refreeze anything that arrives warm, leaking, spoiled or with an unusual odour.
What else should I know before ordering?
- We cannot ship to P.O. Boxes.
- Some longer-distance Standard Shipping orders leave our location on Mondays and Tuesdays only.
- Most bread products are shipped ambient rather than frozen.
- Bread can be frozen after arrival if desired.
- Our insulated coolers can be reused or recycled where local facilities allow.
- Delivery dates are estimates and can change while a parcel is in transit.
LOCAL PICKUP
Nearby? Skip shipping altogether.
Order online and select In Store Pickup, or visit our Factory Shop in person. We will email you when your pickup order is ready.
Monday: 9am–5pm
Tuesday–Friday: 9am–4pm
Saturday: 10am–2pm