DELIVERY


Our Shipping Policy

We’ve always wanted to make the very best of our Great British Institution available to as many people in the US as possible.

Free Shipping Service

  • We’re thrilled to be able to offer to cover the cost of your delivery when you order over $150. This option is available to most locations within the mainland US, just select Free Shipping at checkout.
  • When using our Standard / Free Shipping service - Orders to the West Coast (including Nevada) will only dispatch on Mondays or Tuesdays to ensure they arrive safely. We apologize for any inconvenience this may cause.
  • Free shipping may take up to 5 days to dispatch, as shipping windows are limited to avoid weekend transit. However, our PolarPack Cool Boxes ensure your order arrives fresh, even if it’s no longer frozen on delivery.

Important: If products arrive chilled, they are safe to use. Simply refrigerate or freeze them upon arrival.

Please make sure you’ve got enough freezer space ready before your delivery.

If you notice any vacuum-sealed packaging that’s damaged or unsealed, please take a photo and get in touch with us right away. That item should then be discarded.

P.O. Box Addresses: We cannot ship perishable items to P.O. Boxes as FedEx does not deliver to these addresses. Please use a residential or business address.

How We Ship Your Products

  • All orders are shipped in high-density, food-grade Styrofoam cooler boxes packed with icepacks and dry ice pellets to maintain a safe, refrigerated temperature during transit.
  • As dry ice evaporates into gas during shipping, it’s normal to find empty space where refrigerants once were.

  • Please Note: Our bread products usually ship at ambient temperature (not frozen). It’s perfectly safe to freeze these items upon arrival if you'd like to store them for later.

Reuse & Recycle: Our shipping materials are recyclable and reusable—perfect for picnics or keeping your groceries cool on a hot day.

Our Shipping Schedule

Standard/Free Shipping

  • We aim to dispatch all orders within 5 business days; so you can expect delivery within 9 business days. Delivery typically takes 2–4 days to arrive after dispatch, depending on your location.
  • Orders usually ship Monday / Tuesday to avoid weekend transit delays.
  • During peak times and holidays, dispatch times may be longer. If you need your order for a specific date, please get in touch with our team to discuss options.

Priority Shipping

  • Need your order faster? Priority orders are dispatched within 3 business days; expect delivery within 5 business days.

Express Shipping / Overnight Delivery

  • For the quickest option, select Express Shipping Orders placed before 2 pm Mon–Thu ship SAME DAY (please note - orders after 2 pm Thursday ship following Monday); expect delivery NEXT DAY after dispatch

Saturday Delivery

  • Contact us directly for Saturday Delivery before placing your order - Usually we can accommodate orders by 12 PM on Friday for Saturday Overnight Delivery.

Specific Day or Special Deliveries

  • Need delivery on a specific date? Ensure you have allowed enough time for us to process your request and select an appropriate shipping service. Please make sure to include your request in the order notes or contact us directly. While we’ll do our best to accommodate, specific dates are not guaranteed with Free Shipping due to shipping limitations.

Helpful Hints & Tips

  1. Summer Shipping: Choose Priority Shipping in hot weather to ensure your order arrives in perfect condition, even in temperatures exceeding 100°F.
  2. Double-Check Your Address: Ensure your delivery address is accurate to prevent delays or missed deliveries.
  3. Tracking Your Order: FedEx don’t require a signature, so keep an eye on your tracking number for updates on your delivery.
  4. Refrigerate or Freeze Upon Arrival: To keep your products fresh, refrigerate or freeze them as soon as they arrive.
  5. Special Instructions: Add delivery instructions in the comments box during checkout for any specific needs.

Customer Support

Our customer service team is always here to help! Whether you need advice on shipping options or want to make the most of your order, don’t hesitate to reach out. We aim to provide the highest quality delivery at the best value, passing on all our UPS shipping discounts directly to you.

Your 100% Satisfaction Is Our Goal

We’re committed to making sure your order arrives in perfect condition. If you have any concerns or questions about your delivery, get in touch with us—we’re here to help.